Terms and conditions

1. Operator and Acceptance

VALIA Experiences is a digital platform operated by Pablo Mata Carrera, an individual based in Mexico, with an address for legal notices at Calle Anemona, número 15, Fraccionamiento Las Palmas, C.P. 77723, Playa del Carmen, Quintana Roo, Mexico.

By using valiaexperiences.com, you agree to these terms insofar as they govern your use of the platform, without waiving any mandatory consumer rights.

2. Nature of the Service

VALIA helps visitors discover, explore, and compare tours, activities, and travel experiences available through third-party providers.

Our primary role is to provide information and direct visitors to the appropriate booking platform.

Unless an experience expressly states otherwise, VALIA does not operate the activity itself or complete the booking on its own website.

3. Bookings Through Viator

When you select a Viator experience, you are redirected to Viator to review availability, final prices, participation requirements, and booking conditions.

Payments, confirmations, modifications, and cancellations are handled under the conditions of the parties involved in the external booking.

VALIA does not process payments made through Viator.

4. Affiliate Links and Commissions

VALIA participates in affiliate programs and may receive a commercial commission when a qualifying booking is attributed to a referral from our platform.

This commercial arrangement does not mean VALIA charges the visitor directly for a booking made on an external website.

5. Information, Prices, and Availability

Information displayed on VALIA may be provided by third parties and updated periodically.

Descriptions, images, schedules, prices, itineraries, and availability may change. Before booking, visitors should review the current information displayed on the platform where the booking is completed.

We cannot guarantee that every listed experience will remain available at all times.

6. Responsibilities

VALIA remains responsible for its own obligations under applicable law. The delivery of the travel activity and obligations arising from an external booking are governed by the agreement with the parties identified during that booking, without prejudice to mandatory consumer protections.

7. Intellectual Property

VALIA's original branding, design, and proprietary materials are protected under applicable intellectual property laws.

Third-party trademarks, photographs, and other materials remain the property of their respective owners and are used subject to applicable permissions and conditions.

8. Privacy

Our Privacy Notice describes how personal information is processed.

9. Contact and Applicable Law

For inquiries about VALIA, contact hola@valiaexperiences.com.

These terms are interpreted under applicable Mexican law, without limiting mandatory consumer rights or other applicable legal protections.

We may update these terms by publishing the current version on our website.