Privacy policy

1. Data Controller

VALIA Experiences (“VALIA”) is a digital platform for discovering tours, activities, and travel experiences operated in Mexico by Pablo Mata Carrera, an individual acting in a personal business capacity, with an address for legal notices at Calle Anemona, número 15, Fraccionamiento Las Palmas, C.P. 77723, Playa del Carmen, Quintana Roo, Mexico.

Contact email: hola@valiaexperiences.com.

2. Personal Data We Process

When you visit our website, we may receive technical information, including your IP address, browser and device information, pages visited, timestamps, referring pages, and records of outbound clicks to travel providers.

If you contact us, we may process your email address, any name you provide, and the contents of your message.

VALIA does not request payment card details or process payments for bookings made through Viator. We do not intentionally request sensitive personal information.

3. Purposes of Processing

We use information to:

• Operate and secure the website.
• Respond to inquiries and manage requests.
• Record referrals and outbound redirects to travel providers.
• Diagnose errors and prevent misuse.
• Measure website performance when analytics tools are enabled.
• You may request restrictions on the use of your data for nonessential purposes by contacting us.

4. External Providers and Affiliate Links

VALIA participates in commercial affiliate programs, including Viator. We may earn commissions from bookings attributed to referrals originating from our website.

When you select an experience, you may leave VALIA and enter an external website. That provider has its own terms and privacy practices, which you should review before submitting personal information or making a payment.

We may use technology providers, including Cloudflare and Supabase, for hosting, infrastructure, and database services. Google Analytics may be used when enabled.

These providers may process technical information as necessary to provide their services, potentially using infrastructure outside Mexico, subject to applicable requirements.

5. Cookies and Similar Technologies

The website may use technologies necessary for its operation and, when enabled, traffic analytics tools.

External travel providers may use their own cookies and affiliate attribution technologies independently of VALIA.

You can manage cookies through your browser settings and, where applicable, through consent controls offered on the website.

6. Retention and Security

We retain information for as long as necessary for the purposes described and to comply with applicable legal obligations. We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, or alteration.

7. Data Protection Rights

Subject to applicable Mexican law, you may request access to, rectification, cancellation, or objection to the processing of your personal data. You may also withdraw consent where legally permitted.

Send your request to hola@valiaexperiences.com, identifying the right you wish to exercise, the relevant information, and how we may respond to you. Reasonable identity or representation verification may be required.

Requests will be handled under applicable legal procedures and deadlines.

8. Changes to This Notice

Material changes will be published at valiaexperiences.com/legal/privacy or its corresponding localized page.